Privacy Policy

This Privacy Policy outlines how Solid Water Inc. (“SolidWater,” “we,” “us,” or “our”) manages any personal information we collect, how we use and share that information, and your options regarding our data practices. Our website (the “Site”) offers system integration information about our specialized data privacy vaults, which securely store and manage sensitive data (collectively referred to as the “Service”).

The Service is intended for our business customers and prospective customers, and not for personal, family, or household use. Any personal information covered by this Privacy Policy pertains to individuals acting in their professional capacities.

Before using the Service or submitting personal information to SolidWater, please review this Privacy Policy thoroughly and reach out to us with any questions. By using the Service, you consent to the practices described herein. If you do not agree with this Privacy Policy, please refrain from accessing the Site or using the Service.

  • 1. Collected Personal Information
    • Information You Provide:
      We collect personal information when you request a demo, attend our events or conferences, contact us, visit the Site or our social media pages, use the Service, apply for jobs, or communicate with us. This information may include your name and email address.
    • Internet Activity Data:
      When you visit or interact with the Service, we gather details about your activity, such as visitor statistics, peak usage times, visited pages, referring domains, and browser types.
    • Log Data:
      Automatically sent by your browser, including your IP address, browser type, date and time of your visit, and interactions with the Site.
    • Cookies Data:
      See the “Cookies” section below for details on cookie usage.
    • Device Data:
      Information about your device’s name, operating system, and browser.
    • Usage Data:
      Details about your interaction with the Service, including content viewed, features used, and activity duration.
    • Location Data:
      Approximate location derived from your IP address.
    • Email Open/Click Data:
      Data collected from pixels in our email campaigns to track when you open an email or click on links.
    • Personal Information We Process for Business Customers:
      We collect and process sensitive data on behalf of our business customers as per our agreements with them. We do not have direct relationships with individuals whose data we process in this capacity. If you have questions about such data, please contact the relevant business customer directly.
    • Cookies:
      We use cookies to operate and improve the Site, track usage, and enhance user experience. Cookies can be session-based or persistent.
      Most web browsers allow you to manage cookie settings through their “help” section. Limiting cookies may affect your access to certain Site features and functionalities. Mobile devices may have limited control over tracking technologies through their settings.
    • Analytics:
      We use Google Analytics to analyze Site usage and enhance user experience.This Google Analytics uses cookies to collect data. For more information on how Google uses this data, click Google privacy & Terms or Google Analytics Terms of Service.
  • 2. How We Use Personal Information

    We use personal information for various purposes, including:

    • Providing and managing the Service
    • Conducting market research
    • Responding to inquiries and feedback
    • Sending administrative updates about the Service
    • Analyzing Service interactions
    • Improving and maintaining the Service
    • Developing new products and services
    • Preventing fraud and ensuring IT security
    • Complying with legal obligations and protecting rights and property
    • Aggregated Information: We may aggregate personal information to assess Service effectiveness, enhance features, and share general user statistics with potential business partners. This information may be collected through cookies and other methods described in this Privacy Policy.
    • Marketing: We may use your personal information to inform you about products or services we believe might interest you. You can opt-out of marketing emails using the instructions provided in each email, or by contacting us directly. Opting out of marketing communications does not affect our ability to contact you for administrative purposes.
  • 3. Sharing and Disclosure of Personal Information

    We may share personal information with:

    • Vendors and Service Providers:
      To support our business operations, system integration services.
    • Legal Requirements:
      To comply with legal obligations, protect rights and property, prevent fraud, or respond to urgent situations.
  • 4. Privacy Rights

    You may have the following rights, subject to applicable law and exceptions:

    • To know the categories of personal information collected, the purposes of collection, and the sources of collection
    • To access specific personal information we hold about you
    • To know if and how your information has been disclosed for business purposes
    • To request deletion of your personal information in certain circumstances
    • To instruct businesses to stop selling your personal information (note: SolidWater does not sell personal information)
    • To be free from discrimination related to exercising these rights
    • To exercise these rights, contact us. We may require additional information to verify your identity. Authorized agents may submit requests on your behalf with proper authorization and verification.

    For questions or alternative formats of this Privacy Policy, please contact us.

    • Tel : +63(02)8630 9803
    • Email : swp@symg.co
  • 5. Children

    Our Service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe a child under 16 has provided personal information to SolidWater, please contact us so we can delete the information.

  • 6. Links to Other Websites

    The Service may contain links to third-party websites or social media services. Information shared with these sites is governed by their own privacy policies and terms. We do not endorse or review these sites. For details on their privacy practices, contact the third-party sites directly.

  • 7. Security

    We use commercially reasonable measures to protect personal information from unauthorized access or loss. However, no online or email transmission is completely secure. Exercise caution when sharing personal information online. We are not responsible for breaches of privacy settings or security measures on the Service or third-party sites.

  • 8. International Users

    By using our Service, you acknowledge that your personal information may be transferred to our facilities in Japan, where data protection laws may differ from those in your country.

  • 9. Career

    When applying for a job at SolidWater, we collect information provided in your application, including contact details, credentials, work history, and any diversity information you voluntarily share. This information is used for recruitment purposes, improving Site administration, complying with laws, responding to legal requests, and protecting rights and property.

  • 10. Choices

    Providing personal information is optional in some cases. However, not providing necessary information may limit your ability to use certain features of our Service. You can request updates or corrections to your personal information by contacting us.

  • 11. Changes to the Privacy Policy

    We may update this Privacy Policy as our Service and business evolve. Updated versions will be posted on this page. Continued use of the Service or submission of personal information after changes indicates acceptance of the revised Privacy Policy.

  • 12. Contact Us

    For questions about this Privacy Policy or our information practices, contact us at:

    • Tel : +63(02)8630 9803
    • Email : swp@symg.co

    For confidential complaints, contact: swp@symg.co